Shipping Policy
Shipping Policy
Order processing
Your order is processed within 1 to 2 business days after payment confirmation. You will receive a confirmation email, then a second email with your tracking number as soon as your order ships.
Delivery times
Once your order has shipped, delivery usually takes between 7 and 12 business days, depending on your country and delivery address.
Package tracking
A tracking link will be sent to you by email so you can follow your package. If tracking is not updated for several days, this is normal for some international shipments.
Possible delays
These delivery times are estimates. Delays may occur during peak periods (sales, holiday season) or because of customs. We will keep you informed of any significant delay.
Problem with your order?
If your package has not arrived after 12 business days, or if it is damaged or lost, please contact us at contact@urban-optic.com with your order number. We will find a solution quickly.
We offer shipping to the following destinations:
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United States: 7–12 business days | $4.99
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France: 7–12 business days | €3.99
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United Kingdom: 7–12 business days | £3.49
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Germany: 7–12 business days | €3.49
Delivery times are estimates and may vary due to customs procedures or unforeseen delays.